MADEBYNM PALAIS CROCHET TULLE MAXI DRESS IN PINK/VIOLET [XS/S/M/L/XL]
|SIZE||EXTRA SMALL||SMALL||MEDIUM||LARGE||EXTRA LARGE|
How to order? Item is sold out? Measurements Guide | Read our shopper's guide here
All payments are to be transacted through Paypal. We accept VISA, MasterCard via Paypal. All transaction charges by PayPal are fully borne by us. You need not need to have a Paypal account.
PayPal account: firstname.lastname@example.org
Multiple orders can't be combined, to prevent inventory/fulfilment confusion.
STANDARD COURIER - (registered/traceable)
We ship locally via Roadbull Logistics / Last Mile Delivery. An additional standard subsidized fee of S$2.00 regardless of the amount of items. Delivery period is estimated to be within 1-3 working days after dispatch from our warehouse. Please note that delays can occur in delivery, and these delays are beyond our control.
In the event if you have a backorder item in the order, the dispatch will be on hold until the stocks arrive. You can also choose to have the in-stock item/s mailed first; the option is available at the checkout page.
|Flat Rate||Orders above $80|
|Delivery timeframe||1-3||working days|
Steps to track your parcel:
Our courier delivers from 9am to 10pm, from Monday to Saturday. Should there be a failed delivery, customer can reschedule another delivery slot with the courier company. After 2 failed attempts of delivery, the parcel will be returned to us, and customer will be charged for a re-delivery.
*Complimentary delivery is available for total cart value paid above SGD 80. If discount/promotional codes/store credits have been used, resulting in a total paid cart value of less than SGD80, your order will not be eligible for complimentary delivery.
Parcels will be kept for 6 months upon self collection email. Parcels that are not collected will be disposed off.
** For self collection, kindly wait for a collection confirmation email from us before heading down to collect. It usually take 1-2 working days for the parcel to be ready. If you have special/urgent request, you may write in to us and we will try our best to cater to your request/s.
We offer international shipping worldwide, with trackable and secure delivery.
Malaysia orders will be charged a standard fee of $5, complimentary for $100 & above billing. (doorstep delivery, within 7-10 working days; delivery may be delayed during festive period/holiday season).
Worldwide orders may be shipped via UPS, Aramax, Fedex, Airpak or Singapore post.
Estimated Delivery Timings:
Asia: 7-10 working days
Australia: 7-14 working days
United States (US): 7-14 working days
United Kingdom (UK): 7-14 working days
Exchange / Returns
|Our return policy at a glance||Only for regular priced items, orders made with discount codes/on sale is not applicable**|
|WINDOW PERIOD||7 days from shipping confirmation|
|CREDITS RECEIVABLE||Price paid minus $2 (restocking fee)|
|WHAT FORM OF POSTAGE||Trackable postage via Smartpac / Singpost registered mail $3.39-$5.59)|
|TO BEAR POSTAGE||Customer|
|EMAIL US PRIOR TO RETURNemail@example.com|
For (previous) normal postage mails, NM will not be liable for any loss of mails in transit. By shopping on www.neonmello.com, it means you agree to the terms and conditions listed here.
We accept returns for regular priced items. Orders made are non-cancellable, and non-refundable. However, under unique circumstances, store credits may be issued for cancelled orders. By shopping on this website (www.neonmello.com), it means that you adhere to all terms and conditions stated. Kindly read on for more information.
For all returns, customers have to email our customer service prior to mailing the return parcel out. Failure for doing so may result in rejection of returns.
Returns must be in their original condition - packed in their original transparent packaging, unworn, unwashed, with all tags intact so as to be eligible for return. Returns have to be mailed via traceable couriers such as Singpost SmartPac, or Singpost Registered Mail, and have to reach us within 7 working days (for local orders) and 18 working days (for international orders) upon date of dispatch. Postage costs for all returns will be borne by the customers.
Orders made with promotional or discount codes; sale items, accessories and bags are not eligible for returns. Orders made with Reward Points are eligible for returns. With every return-for-credits cases involving Reward Points, the credits given will include a $2 restocking fee deduction on the value paid for the item returned.
Returns will be issued store credits within 5 working days upon receiving the parcel. Store credits have no expiry date, and do not cover shipping fees. Store credit cannot be used in conjunction with promotional/discount codes. You may read up more on the store credits function here.
A default $2 will be deducted from the store credit provided as part of the subsidised delivery fee incurred at the initial delivery cost, and also the transaction and restocking fees involved at our end. Your delivery cost for the next order made with the store credit will still be entitled to the subsidised delivery fee.
Do note that there will be no reservation for any exchange item. A store credit will be issued upon every successful return; you may then use the store credit to purchase the size desired/ new item in a new order.
Customers may request to arrange for a delivery at a later date if they are going to be away and will not be home to receive the parcel.
In short, the steps to follow for all Returns:
- Write in to us at firstname.lastname@example.org before proceeding with sending the package back. State your order ID & item/s to be returned. Failure for doing so may result in rejection of returns.
- Pack the item/s in the original mailer envelope; the cost of new envelope will not be borne by us.
- The package is to be mailed via traceable postage, and borne by the customer.
- A further set of instructions will be sent to you in our email reply
We sincerely apologise for any defects in the items sent, or any incorrect items sent. For defective/incorrect items, please email us at email@example.com within 7 working days. upon dispatch. Your email should include detailed photos of the defect area/s and your order number for verification purposes.
The replacement piece will be exchanged with you, and any postage costs incurred in the process will be borne by us. Further instructions will be provided in our email reply. In the event where the replacement item is sold out, store credits of equivalent value to the defective item/ incorrect item will be issued to the customer. Incorrect items have to be in their original condition - packed in their original transparent packaging, unworn, unwashed, with all tags intact so as to be eligible for return. Items that do not have replacement available will have the defect fixed by our manufacturing team.
All defects will be reviewed on a case-by-case basis, and must be a manufacturing defect of the item. NM Staff will solely determine its eligibility for return/exchange.
The below listed are not considered defects and therefore, not eligible for returns/exchange.
- Difference in measurements by 0.5” – 0.75” due to mass production.
- Slight difference in item colour due to strong studio lighting/inevitable discrepancies arising from individual computer resolutions.
- Slight stains on inner lining
- Items with minute imperfections such as crease marks, loose threads, small thread bumps, slight stains within the size of 1cm, are not considered defects, as long as they do not affect the overall look of the item
- Defects which might have been caused after washing or handling by customer
NM reserves the right to reject any request (defective or non-defective inclusive) for Return, if returned merchandise(s) do not meet our requirements or when customer failed to provide proof of purchase.
To be eligible for return, your returned items should:
- Be in their original condition
- Have all tags intact, and item should be in their original plastic packaging respectively
- Be unworn, and unwashed (any perfume smell or washing powder smell will be considered worn and washed, and therefore will not be eligible for return)
In the event customer has mailed out a return parcel that is not eligible for returns, customer will be required to bear the postage fees to return the parcel back to them. NM will not be responsible for the costs of returning the parcel to the customer. Should such parcels not be claimed, they will be disposed off in 3 months upon receiving.
NEONMELLO reserves the right to amend the terms from time to time without prior notice. By shopping on our website, you are deemed to have agreed to the above terms and conditions listed. Should you have any queries, feel free to drop us an email at firstname.lastname@example.org
Hope this guide helps in your every query. In the case whereby you are still confused, feel free to drop us a mail at email@example.com or contact us via the form below, and we'd be glad to assist! :)