RESTOCKED** BASIC JENNEA SLEEVED KNIT TOP IN ROSE BEIGE

PAYMENT 

All payments are to be transacted through Paypal / Credit card gateway. We accept VISA, MasterCard via Paypal. All transaction charges are fully borne by us. You need not need to have a Paypal account. 

PayPal account: neonmello@gmail.com

Multiple orders can't be combined, to prevent inventory/fulfilment confusion.

SHIPPING 

STANDARD COURIER - (registered/traceable)

We ship locally via Roadbull Logistics / Pickupp. An additional standard subsidized fee of S$2.00 regardless of the amount of items. Delivery period is estimated to be within 1-3 working days after dispatch from our warehouse. Please note that delays can occur in delivery, and these delays are beyond our control.

In the event if you have a backorder item in the order, the dispatch will be on hold until the stocks arrive. You can also choose to have the in-stock item/s mailed first; the option is available at the checkout page.

Steps to track your parcel:

• Go to Roadbull  / Pickupp
• Click on “Track your Order” Button at the homepage
• Key in your tracking number:
  Roadbull - RB_NML7digitsordernumber
  Pickupp - 7digitsordernumber

Our courier delivers from 9am to 10pm, from Monday to Saturday. Should there be a failed delivery, customer can reschedule another delivery slot with the courier company. After 2 failed attempts of delivery, the parcel will be returned to us, and customer will be charged for a re-delivery.

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*Complimentary delivery is available for total cart value paid above SGD 80 (local orders only). If discount/promotional codes/store credits have been used, resulting in a total paid cart value of less than SGD80, your order will not be eligible for complimentary delivery.

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INTERNATIONAL SHIPPING

We offer international shipping worldwide, with trackable and secure delivery.

Malaysia orders will be charged a standard fee of $9 for DHL (2-3 working days), complimentary DHL Express delivery for $120 & above billing. Delivery may be delayed during festive period/holiday season). 

Worldwide orders may be shipped via DHL Express, UPS, Aramax, Fedex, Airpak or Singapore post.

CUSTOMS TAX

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.

These fees are not included in your Neonmello order and/or shipping total. Neonmello assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient. By placing an order, you authorise Neonmello to import your product on your behalf and agree to Neonmello delegating the import of your products to a third party.

Should customer reject paying the customs duties & taxes, the parcel will be returned to us and the customer will have to bear the full amount of the original shipping fee and a standard return fee (subjected to individual's country).

Estimated Delivery Timings:

Asia: 3-7 working days

Australia: 5-7 working days 

United States (US): 5-7 working days 

United Kingdom (UK): 5-7 working days

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Exchange / Returns 

For normal postage mails, NM will not be liable for any loss of mails in transit. By shopping on www.neonmello.com, it means you agree to the terms and conditions listed here. 

We accept returns for regular priced items. Only store credits will be provided in the case of returns. Cash refunds are strictly not provided. Orders made are non-cancellable, and non-refundable. However, under unique circumstances, store credits may be issued for cancelled orders. By shopping on this website (www.neonmello.com), it means that you adhere to all terms and conditions stated. Kindly read on for more information.

For all returns, customers have to email our customer service prior to mailing the return parcel out. Failure for doing so may result in rejection of returns.

Returns must be in their original condition - packed in their original transparent packaging, unworn, unwashed, with all tags intact so as to be eligible for return. Returns have to be mailed via traceable couriers such as Singpost SmartPac, or Singpost Registered Mail, and have to reach us within 14 working days (for local orders) and 18 working days (for international orders) upon date of dispatch. Postage costs for all returns will be borne by the customers. NM will not be liable for any loss mails in transit due to normal postage.

Orders made with promotional or discount codes; sale items, accessories and bags are not eligible for returns. Orders made with Reward Points are eligible for returns. With every return-for-credits cases involving Reward Points, the credits given will include a $2 restocking fee deduction on the value paid for the item returned.

Returns will be issued store credits within 5 working days upon receiving the parcel. Store credits have no expiry date, and do not cover shipping fees. Store credit cannot be used in conjunction with promotional/discount codes. Cash refund is not provided. You may read up more on the store credits function here.

A default $2 will be deducted from the store credit provided as part of the subsidised delivery fee incurred at the initial delivery cost, and also the transaction and restocking fees involved at our end. Your delivery cost for the next order made with the store credit will still be entitled to the subsidised delivery fee. 

Do note that there will be no reservation for any exchange item. A store credit will be issued upon every successful return; you may then use the store credit to purchase the size desired/ new item in a new order. 

Customers may request to arrange for a delivery at a later date if they are going to be away and will not be home to receive the parcel. 

In short, the steps to follow for all Returns:

• Write in to us at contact@neonmello.com before proceeding with sending the package back. State your order ID & item/s to be returned. Failure for doing so may result in rejection of returns.
• Pack the item/s in the original mailer envelope; the cost of new envelope will not be borne by us. 
• The package is to be mailed via traceable postage, and borne by the customer.
• A further set of instructions will be sent to you in our email reply
• Only store credits will be provided

Defective/Incorrect items

We sincerely apologise for any manufacturing defects* in the items sent, or any incorrect items sent. For defective/incorrect items, please email us at contact@neonmello.com within 7 working days upon dispatch. The item in question has to reach us within 14 working days from the date of dispatch. Your email should include detailed photos of the defect area/s and your order number for verification purposes. *Manufacturing defects refer to defects resulted during production process and is present upon receiving. Examples of manufacturing defects are: one pocket is non-existent, zip is not sewn, lining have been sewn together.

The replacement piece will be exchanged with you, and any postage costs incurred in the process will be borne by us. Further instructions will be provided in our email reply. In the event where the replacement item is sold out, store credits of equivalent value to the defective item/ incorrect item will be issued to the customer. Cash refunds will not be provided. Incorrect items have to be in their original condition - packed in their original transparent packaging, unworn, unwashed, with all tags intact so as to be eligible for return. Items that do not have replacement available will have the defect fixed by our manufacturing team.

All defects will be reviewed on a case-by-case basis, and must be a manufacturing defect of the item. NM Staff will solely determine its eligibility for return/exchange. Kindly only make your purchase after understanding the below. 

The below listed are not considered defects and therefore, not eligible for returns/exchange. 

• Difference in measurements by 0.5” – 0.75” due to mass production.
• Slight difference in item colour due to strong studio lighting/inevitable discrepancies arising from individual computer resolutions.
• Slight stains on inner lining
• Items with minute imperfections such as crease marks, loose threads, small thread bumps, slight stains within the size of 1cm, are not considered defects, as long as they do not affect the overall look of the item
• Print anomalies from digital printing
• White lines on fabric
• Defects that do not affect the overall look or functionality of the item
• Defects which might have been caused after washing or handling by customer
• Variation in prints placement. Due to prints placement variation, customers should not expect to receive an exact same piece as product image. Prints placement variation then is not considered a defect. Customer may request to exchange for another piece should the item be eligible for returns/exchanges (based on stock availability).

NM reserves the right to reject any request (defective or non-defective inclusive) for Return, if returned merchandise(s) do not meet our requirements or when customer failed to provide proof of purchase.

To be eligible for return, your returned items should:

• Be in their original condition
• Have all tags intact, and item should be in their original plastic packaging respectively
• Be unworn, and unwashed (any perfume smell or washing powder smell will be considered worn and washed, and therefore will not be eligible for return)

In the event customer has mailed out a return parcel that is not eligible for returns, customer will be required to bear the postage fees to return the parcel back to them. NM will not be responsible for the costs of returning the parcel to the customer. Should such parcels not be claimed, they will be disposed off in 3 months upon receiving.

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NEONMELLO reserves the right to amend the terms from time to time without prior notice. By shopping on our website, you are deemed to have agreed to the above terms and conditions listed. Should you have any queries, feel free to drop us an email at contact@neonmello.com

Measurements are made with the items laid across on a flat surface, without stretching. Do read through before your purchases :)

Hope this guide helps in your every query. In the case whereby you are still confused, feel free to drop us a mail at contact@neonmello.com or contact us via the form below, and we'd be glad to assist! :)