NM EXCLUSIVE FUCILLE LACEY FITTED CURVE HEM DRESS IN CLASSY WHITE [XS/S/M/L]
|FITS||UK4-6||UK 6-8||UK 8-small10||UK 10|
Hope this guide helps in your every query. In the case whereby you are still confused, feel free to drop us a mail at firstname.lastname@example.org or contact us via the form below, and we'd be glad to assist! :)
Internet Banking/ATM Transfers
We accept payment via DBS/POSB/OCBC/UOB Internet Banking and DBS/POSB/OCBC/UOB ATM Transfer. This has to be done within 24 hours upon checkout.
For ATM transfers, please scan/take a picture of your receipt and attach it to the e-mail when reverting to us your payment details.
Here are our bank accounts detail:
POSB SAVINGS 183-17327-8
You can also make payment via your PayPal account. All transaction charges by PayPal are fully borne by us.
PayPal account: email@example.com
SINGPOST NORMAL MAIL - (NON-TRACKABLE)
Normal postage is at a standard fee of $1 per order regardless on no. of items. It is handled by Singpost. Normal parcels usually arrive within 2-4 working days, but may take up to 5 working days from the shipped date, excluding public holidays. Please note that delays can occur in delivery, and these delays are beyond our control. Do note that we do not provide Certificate of Posting (COP) as it incurred additional charge and manpower/time to process it.
Neonmello will not be responsible for any loss mails under any circumstances. As such, trackable posting is advised to have your package reach you safely.
Highly recommended, preferred mode of delivery.
Registered mail involves an additional standard charge of S$2.00 regardless of the amount of items. Registered packages usually arrive within 1-3 working days, excluding public holidays. Please note that delays can occur in delivery, and these delays are beyond our control.
In the event if you have a backorder in the order, the package would be on hold & dispatch only when all items are fulfilled. Should you wish to have the available item/s first, you may select the option from the delivery method. Do write in to us (firstname.lastname@example.org) if you wish to alter the shipping method.
You will receive the consignment tracking number (RA NO) after the parcel has been dispatched for the convenience of allowing you to track the status of your parcel. Should there be a failed delivery, Roadbull will get in touch with you to arrange for a re-delivery.
You may track your parcel status here:
Roadbull - http://roadbull.com
Singpost International mail - http://www.singpost.com/ra/ra_article_status.asp
DHL Global Mail - https://webtrack.dhlglobalmail.com/
#04-228 SINGAPORE 389729
** For self collection, kindly wait for a collection confirmation email from us before heading down to collect. It usually take 1-2 working days for the parcel to be ready. If you have special/urgent request, you may write in to us and we will try our best to cater to your request/s.
We offer international shipping worldwide, trackable and secure delivery.
Malaysia orders will be shipped via DHL Global mail (doorstep delivery, 7-10 working days).
Worldwide orders may be shipped via UPS, DHL Global mail or Singapore post.
Asia: 7-10 working days
Australia: 7-14 working days
United States (US): 7-14 working days
United Kingdom(UK): 7-14 working days
You may find the estimated postage rates to all parts of the World as follows:
Return/Exchange Policy - Read more about it here
For defective items, please send an email to us with detailed photos of the defect area/s within 1 week from receiving the parcel. We will review it n a case by case basis. If defects is valid, you can mail it back to us within 7 working days; we will do an immediate exchange once we have received the parcel.
Do give us 2-3 working days to process the exchange procedure once a request is made.
The cost of mailing back will be bear by us and a picture of the parcel stamped before sending out have to be sent to us. In the case when the item is sold and we're unable to do an exchange, we will issue an email notice crediting the amount to your next purchase or make an refund.
Neonmello reserves the right to reject any request for exchange if returned merchandise(s) do not meet our requirements or when Customer failed to provide proof of purchase.
Please take note that there might be a small difference in measurements by 0.5"-1" due to mass production. All measurements stated are approximate plus/minus. The true color of an item may also vary slightly due to strong studio lighting/inevitable discrepancies arising from individual computer resolutions. The above-mentioned are not considered defect attributes and are therefore non-eligible for returns.
DO NOTE: Item must be in the original package, unworn and unwashed state in order to be acknowledged.
Sale items are not exchangeable nor refundable.
If the item doesn't fit you well or you would like to exchange for another item, we are more than willing to adhere to the exchange of item and we will do our best to cater to your request/s. The parcel has to be shipped back to us within 7 working days and shipped via registered article postage bear by the Customer. Read more about it here
In the event when you do not want the item, you may choose to credit the balance amount for your next purchase with us, no refund is allowed.
|DATE OF LAST UPDATE||ITEM||STATUS / ESTIMATED ARRIVAL||OTHER REMARK|
7 August Monday
NM COLLETO FLOUNCE & CROCHET ONE-PIECE WORK DRESS IN BLACK, HEATHER GREY, DUSTY PINK
7 August Monday
|BRENSMITH PLEATED HEM DRESS IN TWEED GREY & DENIM BLUE||Fully fulfilled|
|NM COSTA OMBRE RUNCHE TRAPEZE IN PASTEL||
21 Sept Thursday
|NM BASICS BERNETTE POCKETFUL TRAPEZE IN SEA SALT TEAL & ROSE MAUVE||Fully fulfilled||Delayed due to recent Typhoon in HK/CHINA.|
11 September Monday
|NM MONACO LACE PANELLING FIT N FLARE DRESS IN BLACK & WHITE||Fully fulfilled|
|28 August Monday||LOCA SLEEVED TIE-WRAP WORK DRESS IN MIDNIGHT NAVY & PERIWINKLE GREY||Fully fulfilled|
|11 September||GLENNA COLOURBLOCK PLEATS HEM DRESS IN NAVY BLUE, FOREST GREEN & WINE RED||Partial arrival||All orders will be shipped in accordance with order date, should you not receive a shipping confirmation, your BO will arrive by 26th, our apologies for the delay and inconvenience caused.|
14 Sept Thursday
|NM OLIVIE COLOURBLOCK PLEATS DETAILING SLIP DRESS IN NAVY/PINK & BLACK/FOREST||
26th September Tuesday
|Delayed due to the recent typhoon|
|12 Sept Tuesday||NM MARRISON DROPWAIST LACE PANEL DRESS IN NAVY BLUE & SALMON TAN||Fully fulfilled|
16 Sept Saturday
|NM LILIE COLOURBLOCK PLEATS HEM DRESS IN BLACK||25th Sept Monday Batch 1|
|21 Sept Thursdat||NM EMILIA CONTRAST CROPPED ONE-PIECE PLAYSUIT IN GREY/NAVY||26 September Tuesday|
|12 September Tuesday||NM COSABELLE FLORA FOREVER TRAPEZE IN RED BLOSSOM||Fully fulfiied|
|8 September Friday||BATCH 2** NM COLLETO FLOUNCE & CROCHET ONE-PIECE WORK DRESS IN DUSTY BLUSH & HEATHER GREY||
|14 September Thursday||COLETTE RUFFLES HEM DROPWAIST DRESS IN PINSTRIPE||Fully fulfilled|
|22 Sept Friday||TRIO COLOURS WEAR IT TRI-WAY DRESS IN TERRACOTTA||
|21 Sept Thursday||NM MAVILLE CROPPED TIER WORK DRESS IN SEA SALT TEAL, DUSTY PINK & BLACK||26th September Tuesday|
|16 Sept Saturday||BONELLI COLOURBLOCK SIDE PLEATS WORK DRESS IN NAVY BLUE/BLUSH||Third week of October|
|13 Sept Wednesday||NM HILFIGER TWO-WAY REVERSIBLE TRAPEZE IN NUDE FLORAL||Mid October|
|13 Sept Wednesday||LILIA TWO-WAY DUO COLOURBLOCK SLIP DRESS IN MUSTARD/TEAL||First/second week of October|
|22 Sept Friday||NM BEAUMONT COLOURBLOCK SHIFT DRESS IN NAVY BLUE & DUSTY GREEN||End October|