BACKORDER** PENELOPE OMBRE GLAMOUR MAXI DRESS IN WARM [XS/S/M/L/XL]
Hope this guide helps in your every query. In the case whereby you are still confused, feel free to drop us a mail at firstname.lastname@example.org or contact us via the form below, and we'd be glad to assist! :)
All payments are to be transacted through Paypal. We accept VISA, MasterCard via Paypal. All transaction charges by PayPal are fully borne by us. You need not need to have a Paypal account.
We no longer accept i-banking/ATM transfers as our payment method with effect from 1 October 2017.
PayPal account: email@example.com
SINGPOST NORMAL MAIL - (NON-TRACKABLE)
Normal postage is at a standard fee of $1 per order regardless on no. of items. It is handled by Singpost. Normal parcels usually arrive within 2-4 working days, but may take up to 5 working days from the shipped date, excluding public holidays. Please note that delays can occur in delivery, and these delays are beyond our control. Do note that we do not provide Certificate of Posting (COP) as it incurred additional charge and manpower/time to process it.
Neonmello will not be responsible for any loss mails under any circumstances. As such, trackable posting is advised to have your package reach you safely.
Highly recommended, preferred mode of delivery.
Registered mail involves an additional standard charge of S$2.00 regardless of the amount of items. Registered packages usually arrive within 1-3 working days, excluding public holidays. Please note that delays can occur in delivery, and these delays are beyond our control.
In the event if you have a backorder in the order, the package would be on hold & dispatch only when all items are fulfilled. Should you wish to have the available item/s first, you may select the option from the delivery method. Do write in to us (firstname.lastname@example.org) if you wish to alter the shipping method.
You will receive the consignment tracking number (RA NO) after the parcel has been dispatched for the convenience of allowing you to track the status of your parcel. Should there be a failed delivery, Roadbull will get in touch with you to arrange for a re-delivery.
You may track your parcel status here:
Roadbull - http://roadbull.com
Singpost International mail - http://www.singpost.com/ra/ra_article_status.asp
DHL Global Mail - https://webtrack.dhlglobalmail.com/
#04-228 SINGAPORE 389729
** For self collection, kindly wait for a collection confirmation email from us before heading down to collect. It usually take 1-2 working days for the parcel to be ready. If you have special/urgent request, you may write in to us and we will try our best to cater to your request/s.
We offer international shipping worldwide, trackable and secure delivery.
Malaysia orders will be shipped via DHL Global mail (doorstep delivery, 7-10 working days).
Worldwide orders may be shipped via UPS, DHL Global mail or Singapore post.
Asia: 7-10 working days
Australia: 7-14 working days
United States (US): 7-14 working days
United Kingdom(UK): 7-14 working days
You may find the estimated postage rates to all parts of the World as follows:
Return/Exchange Policy - Read more about it here
For defective items, please send an email to us with detailed photos of the defect area/s within 1 week from receiving the parcel. We will review it n a case by case basis. If defects is valid, you can mail it back to us within 7 working days; we will do an immediate exchange once we have received the parcel.
Do give us 2-3 working days to process the exchange procedure once a request is made.
The cost of mailing back will be bear by us and a picture of the parcel stamped before sending out have to be sent to us. In the case when the item is sold and we're unable to do an exchange, we will issue an email notice crediting the amount to your next purchase or make an refund.
Neonmello reserves the right to reject any request for exchange if returned merchandise(s) do not meet our requirements or when Customer failed to provide proof of purchase.
Please take note that there might be a small difference in measurements by 0.5"-1" due to mass production. All measurements stated are approximate plus/minus. The true color of an item may also vary slightly due to strong studio lighting/inevitable discrepancies arising from individual computer resolutions. The above-mentioned are not considered defect attributes and are therefore non-eligible for returns.
DO NOTE: Item must be in the original package, unworn and unwashed state in order to be acknowledged.
Sale items are not exchangeable nor refundable.
If the item doesn't fit you well or you would like to exchange for another item, we are more than willing to adhere to the exchange of item and we will do our best to cater to your request/s. The parcel has to be shipped back to us within 7 working days and shipped via registered article postage bear by the Customer. Read more about it here
In the event when you do not want the item, you may choose to credit the balance amount for your next purchase with us, no refund is allowed.
|DATE OF LAST UPDATE||ITEM||STATUS / ESTIMATED ARRIVAL||OTHER REMARK|
|9 Oct Monday||NM MAVILLE CROPPED TIER WORK DRESS IN SEA SALT TEAL, DUSTY PINK & BLACK||Fully fulfilled|
|9 Oct Monday||BONELLI COLOURBLOCK SIDE PLEATS WORK DRESS IN NAVY BLUE/BLUSH||Fully fulfilled|
|19 Thursday||NM HILFIGER TWO-WAY REVERSIBLE TRAPEZE IN NUDE FLORAL||Fully fulfilled|
|17 Oct Tuesday||PENELOPE OMBRE GLAMOUR MAXI DRESS IN WARM & COOL||31 October|
|9 Oct Monday||LILIA TWO-WAY DUO COLOURBLOCK SLIP DRESS IN MUSTARD/TEAL||Fully fulfilled|
|22 Sept Friday||NM BEAUMONT COLOURBLOCK SHIFT DRESS IN NAVY BLUE & DUSTY GREEN||End October|
|9 Oct Monday||LOCA SLEEVED TIE-WRAP WORK DRESS IN PERIWINKLE GREY, MIDNIGHT NAVY, FLORAL, FOREST GREEN||11 Oct Wed|
21 Oct Saturday
|NM BASICS BERNETTE POCKETFUL TRAPEZE IN PRISM||
Arriving on 26 Oct Thursday
|29 Sept Friday||NM SHELLY CONTRASTING BUSTLINE COLOURBLOCK TRAPEZE IN BLACK||First week of November|
29 Sept Friday
|NM MAEVA CROP MAXI DRESS IN WATERFLORA BLUE||End of November|
29 Sept Friday
|NM COLLETO FLOUNCE & CROCHET ONE-PIECE WORK DRESS IN NAVY BLUE & HEATHER GREY BATCH 3||
Third week of November
|9 Oct Monday||BATCH 2* NM MAVILLE CROPPED TIER WORK DRESS IN SEA SALT TEAL & BLACK||Fully fulfilled|
|29 Sept Friday||BATCH 2* NM OLIVIE COLOURBLOCK PLEATS DETAILING SLIP DRESS IN NAVY/PINK & BLACK/FOREST||End of October|
|11 Oct Wednesday||COUNTRA EMBROIDERY V-NECK FIT N FLARE DRESS IN WHITE||Third week of November|
Please note that item is on backorder and will close when all slots are filled.
Date given is estimated, stocks may reach earlier or later, hence, do bear with us if there are unforeseen delays.
You may check on the status of all backorder items over here.
|SIZE||XTRA SMALL||SMALL||MEDIUM||LARGE||XTRA LARGE|
|FITS||UK 4-6||UK 6-8||UK 8-10||UK 10-small12||UK12-small14|
How to order? Item is sold out? Measurements Guide | Read our shopper's guide here