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Payment & Shipping

 

PAYMENT 

 

All payments are to be transacted through Paypal. We accept VISA, MasterCard via Paypal. All transaction charges by PayPal are fully borne by us. You need not need to have a Paypal account. 

PayPal account: neonmello@gmail.com

Multiple orders can't be combined, to prevent inventory/fulfilment confusion.

 

SHIPPING 

 

 

STANDARD COURIER - (registered/traceable)

 

We ship locally via Roadbull Logistics / Simplypost. An additional standard subsidized fee of S$2.00 regardless of the amount of items. Delivery period is estimated to be within 1-3 working days after dispatch from our warehousePlease note that delays can occur in delivery, and these delays are beyond our control.

 

In the event if you have a backorder item in the order, the dispatch will be on hold until the stocks arrive. You can also choose to have the in-stock item/s mailed first; the option is available at the checkout page.

 

Flat Rate Orders above $80
Doorstep delivery $2  Complimentary
Delivery timeframe 1-3 working days

 

Steps to track your parcel:

  • Go to Roadbull / Simplypost
  • Click on “Track your Order” Button at the homepage
  • Key in your tracking number:
    Roadbull - RB_NML6digitsordernumber
    Simplypost - 6 digits order number

 

Our courier delivers from 9am to 10pm, from Monday to Saturday. Should there be a failed delivery, customer can reschedule another delivery slot with the courier company. After 2 failed attempts of delivery, the parcel will be returned to us, and customer will be charged for a re-delivery.

*Complimentary delivery is available for total cart value paid above SGD 80. If discount/promotional codes/store credits have been used, resulting in a total paid cart value of less than SGD80, your order will not be eligible for complimentary delivery.

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SELF COLLECTION

Parcels will be kept for 6 months upon self collection email. Parcels that are not collected will be disposed off. 

Neonmello Office - 3 minutes away from Paya Lebar MRT
Every Monday 3-8pm, Friday 2-6pm, closed on all other days, weekends & public holidays, unless mention so. 
BLK 1014, GEYLANG EAST AVENUE 3 #04-228 SINGAPORE 389729
** Straight from the escalator at Exit C, take the long stretch of sheltered pathway, block 1014 is on your right hand side.
** Located at Level 4, turn right when you exit the lift. 

** For self collection, kindly wait for a collection confirmation email from us before heading down to collect. It usually take 1-2 working days for the parcel to be ready. If you have special/urgent request, you may write in to us and we will try our best to cater to your request/s.

 

INTERNATIONAL SHIPPING

We offer international shipping worldwide, with trackable and secure delivery.

Malaysia orders will be charged a standard fee of $5, complimentary for $100 & above billing. (doorstep delivery, within 7-10 working days; delivery may be delayed during festive period/holiday season).

Worldwide orders may be shipped via UPS, Aramax, Fedex, Airpak or Singapore post.

Estimated Delivery Timings:

Asia: 7-10 working days

Australia: 7-14 working days 

United States (US): 7-14 working days 

United Kingdom (UK): 7-14 working days

  



 

 

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