Payment & Shipping
All payments are to be transacted through Paypal. We accept VISA, MasterCard via Paypal. All transaction charges by PayPal are fully borne by us. You need not need to have a Paypal account.
PayPal account: firstname.lastname@example.org
Multiple orders can't be combined, to prevent inventory/fulfilment confusion.
STANDARD COURIER - (registered/traceable)
We ship locally via Roadbull Logistics / Simplypost. An additional standard subsidized fee of S$2.00 regardless of the amount of items. Delivery period is estimated to be within 1-3 working days after dispatch from our warehouse. Please note that delays can occur in delivery, and these delays are beyond our control.
In the event if you have a backorder item in the order, the dispatch will be on hold until the stocks arrive. You can also choose to have the in-stock item/s mailed first; the option is available at the checkout page.
|Flat Rate||Orders above $80|
|Delivery timeframe||1-3||working days|
Steps to track your parcel:
- Go to Roadbull / Simplypost
- Click on “Track your Order” Button at the homepage
- Key in your tracking number:
Roadbull - RB_NML6digitsordernumber
Simplypost - 6 digits order number
Our courier delivers from 9am to 10pm, from Monday to Saturday. Should there be a failed delivery, customer can reschedule another delivery slot with the courier company. After 2 failed attempts of delivery, the parcel will be returned to us, and customer will be charged for a re-delivery.
*Complimentary delivery is available for total cart value paid above SGD 80. If discount/promotional codes/store credits have been used, resulting in a total paid cart value of less than SGD80, your order will not be eligible for complimentary delivery.
Parcels will be kept for 6 months upon self collection email. Parcels that are not collected will be disposed off.
** For self collection, kindly wait for a collection confirmation email from us before heading down to collect. It usually take 1-2 working days for the parcel to be ready. If you have special/urgent request, you may write in to us and we will try our best to cater to your request/s.
We offer international shipping worldwide, with trackable and secure delivery.
Malaysia orders will be charged a standard fee of $5, complimentary for $100 & above billing. (doorstep delivery, within 7-10 working days; delivery may be delayed during festive period/holiday season).
Worldwide orders may be shipped via UPS, Aramax, Fedex, Airpak or Singapore post.
Estimated Delivery Timings:
Asia: 7-10 working days
Australia: 7-14 working days
United States (US): 7-14 working days
United Kingdom (UK): 7-14 working days